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    • Cancellation, Returns

    Frequently Asked Questions on Cancellation,Returns

    A. Cancellation of an order or part of an order is allowed until the order has not been shipped. Once an order is shipped, cancellations are not possible.

    A. Once an order is shipped, it is not possible to return any item in the order. Returns are allowed only in cases where a wrong product has been received or a product has been received in a damaged condition.

    A. If there is more than one item in an order, it's possible to receive separate packages, especially if the items are from different sellers. You can wait for a day or so; if you still have not received all items, please call 9154 797 969 or send an email to support@hey6e.com. One of our customer support executives will assist you.

    A. While we take the utmost care in packaging every order, sometimes things may not go as planned. If you receive a damaged product, please call 9154 797 969 or send an email to support@hey6e.com within 48 hours of receiving the product. We may require images of the damaged product and the outer box to assist you in replacing your product.

    A. Refunds will be processed within 5 to7 working days.