Can I buy multiple products in a single order?

Yes, you can. Just add all the products you wish to buy in your shopping bag and click on the 'Proceed' button for payment options.

Can I club my orders from different sellers to be delivered together?

No, items in an order pertaining to each seller will be delivered separately.

Can I edit my order after confirmation?

Unfortunately, we cannot add any product to the existing order. However, you can remove any product before the order has been packed and shipped. You will get an option to cancel an item under 'My Orders' section in your Hey6E account.

Can I order a product that is Out of Stock?

Unfortunately, products listed as “Out of Stock” are not available for sale.

Can I ship the products to multiple addresses?

Yes, you can ship individual quantities to multiple addresses. We are amongst the few platforms that have the capability to do this.

Do I have to have an account to place an order at Hey6E?

No, you do not need an account to order on Hey6E. You can checkout as a guest using an OTP that will be sent to your phone number.

How do I know that my order is confirmed?

Once your order is confirmed, you will see a confirmation page displaying a unique Order ID. In addition, you will receive an email and a text message confirming your order details. You will also be notified when the item(s) are dispatched with the respective tracking details.

Can I leave items in my shopping cart for future purchase?

Yes, you can leave items in your shopping cart, however, the price and availability of these products will be reflected on a real-time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.

How do I sign up for a Hey6E account?

Signing up is easy! All you need to do is provide us with your name, phone number or email address, and a password of your choice.

How does our shipping process operate?

Our shipping process is designed to ensure a smooth and reliable delivery experience for your orders. Once your order is processed by our system, the seller carefully packs your products and entrusts them to our trusted delivery partner. Our delivery partners then promptly deliver your package to your specified address. If they encounter any issues reaching your address or arranging a suitable delivery time, they will contact you to resolve the matter.

Do Hey6E sellers offer international shipping?

Yes, some of our sellers do offer international shipping to select countries. You can check the product details page to see if international shipping is available for a particular product.

How are items packaged?

All products within your order are meticulously packed in sturdy cardboard boxes suitable for secure shipping. The interior of these boxes is padded to safeguard your products during transit.

How can I track my order?

Once your order has been dispatched, you'll receive an email and SMS containing your tracking number and details of the courier company handling your order. You can conveniently track your order in the 'My Orders' section. For guest users, tracking is possible through the link sent via email or SMS. You can also sign up or log in with your email to access order tracking in the 'My Orders' section. We provide periodic SMS updates on your order status as well.

My order is shown as being shipped in multiple shipments? What does this mean?

If your order indicates it's being shipped in multiple shipments, this simply means that different products within your order are shipping from various seller locations or in separate packages. Rest assured, all items in your order will be safely and promptly delivered to you.

What is the Estimated Delivery time?

Orders received before noon are typically shipped on the same day, while those received after this time are shipped the following day. Once your order is shipped, express shipping usually takes 1-2 days, while standard shipping typically takes 3-4 days for delivery.

Welcome to Luster - Illuminate Your Beauty

Luster, Ludhiana

Welcome to Luster, where your beauty shines. Our mission is to provide you with top-quality beauty products that not only enhance your appearance but also nurture and rejuvenate your skin and hair. At Luster, we believe in bringing out your natural glow with products that are both effective and luxurious.

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